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Complied Online Procedure, But Still Have To Submit Hand – Writing Records

Reception departments in the district still require people to bring blueprints, certificates of sovereignty to submit directly to get the construct permission.

 The resolution of all administrative procedures through the network is the policy and objectives of the authorities of Ho Chi Minh City.

Therefore, the extension of the application of online public services level 3 (online application and wait to pay directly to receive the results), level 4 (online application and online payment to receive the results) in many areas such as building permits, business permits, food safety, labor – wages… are very welcomed.

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However, according to the Department of Information and Communications, some districts said that the application of online public administrative services level 4 in the field of the building permit is kinda hurrying. Because at both Level 3 and Level 4, it is required to complete, submit and process completely via the network environment. People do not have to take any kind of papers to submit directly to the administrative agency. But in fact, the receiving department in the district still requires people bring blueprints, certificates of sovereignty to submit directly to get the permission.

Complied Online Procedure, But Still Have To Submit Hand - Writing Records
Citizens are exploring online public service level 4 when applying for permission online at People’s Committee District 1

In terms of this half-operation, the units explained that because some scanned documents were sent out over the network without legal certainty, they asked people to add the originals for ease of checking and reconciliation.

A senior official from the Department of Home Affairs commented: Level 4 online public service is a complete online service. Payments can be made online, either in person or by mail. Thus, it is not easy for public administrations to solve public administrative procedures at level 4, especially in the field of houses and land. There are two main reasons, including the legal status of the paper and the form of payment. Especially for papers, blueprints or house or land certificates, if the staff uses the scanned documents sent via the internet, the reliability wouldn’t be guaranteed.

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Complied Online Procedure, But Still Have To Submit Hand – Writing Records
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